Categories

PRIVACY POLICY

Does your website use cookies?

Yes. By using this site we'll assume you're happy to accept the cookies. Our site uses cookies to enable 'shopping basket' functionality and also to enable basic usage stats, such as how many people visited the site last month. For more information about cookies, including how to view cookie data and how to remove them, please visit www.allaboutcookies.org

Do you store my credit/debit card information on your website?

No, your credit/debit card details are not stored on our website servers.

What information do you store?

In order to process your order, we require your full name, billing address, shipping address, phone number and email address. These details are stored securely on our servers, and visible online only within your account, which is protected by your password.

Can I update my account information?

In accordance with the UK Data Protection Act 1998, you reserve the right to request inspection, revision and deletion of your account information. Your email address, contact number, billing address and shipping address details can be updated via links on the account page. All other amendments can be arranged by emailing us at sales@eastmidlandwelding.co.uk

CUSTOMER SERVICES

How do I contact customer services?

Should you have any questions or queries before or after purchasing from East Midland Welding Supply Co., please contact us via email to sales@eastmidlandwelding.co.uk or by phone on 0115 9642000.

ORDER PAYMENT

How do I pay for my order?

You will need to create a user account on our website and be logged in to place an order. Secure payment is then handled via SecureTrading, which accepts all major credit/debit cards.

Do you store my credit/debit card information on your website?

No, your credit/debit card details are not stored on our website servers.

DELIVERY INFORMATION

When will I receive my order?

Orders placed before 3:00pm Monday to Friday will be shipped the same day for items in stock. Various factors can impact the time it takes for an order to be delivered, however most orders are delivered in 1-2 days working days.

RETURNS AND CANCELLATIONS

How do I arrange a return?

Please email details to sales@eastmidlandwelding.co.uk and we will provide you with a Goods Return Number (GRN). The GRN must be clearly displayed on the outside of the packaging of the goods sent back to our warehouse or they may not be accepted. The GRN is valid for a period of 30 days; failure to return goods in this time may result in this authorisation expiring.

What if I've changed my mind and wish to cancel my order?

When purchasing goods or services from East Midland Welding Supply Co. via our website, you are protected by the UK Consumer Protection (Distance Selling) Regulations 2000, which provides a cooling-off period of 7 working days after your order is placed. Should you wish to cancel your order during this time, please request a Goods Return Number (GRN) via email to sales@eastmidlandwelding.co.uk. In order for a full refund of the value of the goods to be provided, you will need to ensure the products are unused, unopened and returned to us in as-sold condition.

What should I do if my goods are damaged on arrival?

East Midland Welding Supply Co. request that all consignments are thoroughly and properly examined upon receipt, prior to you signing acceptance of delivery. Please notify any damage on the courier's consignment note, as it is difficult to rectify carrier damage if deliveries are signed for as "received in good condition". Please notify Midland Welding Supply Co. of any incorrect, damaged or missing items by email to sales@eastmidlandwelding.co.uk, within 48 hours of receipt, and we will endeavour to rectify the problem in the minimum possible time.

ALL OTHER MATTERS

What if I need to discuss anything else with you?

Should you have any questions or queries before or after purchasing from East Midland Welding Supply Co., please contact us via email to sales@eastmidlandwelding.co.uk or by phone on 0115 9642000.